HMW keep our partner's summer memories alive?

Equipped with our newly-minted knowledge of design thinking jargon, we were primed to embark on our first lap of human-centered design. Our mission? Discover - Define- Design - Deploy Mount Vernon's non-linear phases of design thinking HMW help our partner hold on to their feelings of summer fun? Using Mount Vernon's Compass to guide us through the phases of design thinking, we jumped in to discovery. Discover: As the need for new skills arises, learn from others and in turn pass it on. Student-designers engaged in an empathy interview. True to our Mount Vernon norms, we started with questions. The first step was to conduct an empathy interview with our partners. Before beginning, however, we shared how we felt in some interviews that we have experienced in the past. What makes for a good interview question so that the interviewee shares openly, rather than with quick yes-no answers? How do we watch for non-verbal cues indicating if our interviewees were engaged and s...